Mark answered all questions and quick response to our concerns. Responded to phone calls so that the entire transaction took less than 24 hrs. From first visit to driving home with our 2020 NX300
It is always a pleasant experience for servicing my car. The team is always professional and friendly. They appreciate my time and make it as effortless as possible.
They called to let me know my service was due. I was able to arrange not only my service but my fiancé's as well with one loaner car. Great work.
Jim Hudson Lexus is the Chick-Fil A of car dealerships! Every member of the Jim Hudson Lexus family is fully committed to ensuring an excellent customer service experience, whether it’s the friendly telephone receptionist or one of their knowledgeable service technicians, or a Lexus salesperson, everyone is professional, knowledgeable, and courteous. I can’t imagine going to any other dealership for my car purchase and car maintenance needs.
One car had a Gas leak caused by overfilling of tank. DON"T DO THIS 🙂 The other car needed 50,000 mile warranty check -up. Both Service managers were great. Harold gave me a ride to get m,y car. he's a super star!
Brought my car in for 30K service. Shannon already had a loaner vehicle ready for me and kept me informed. Professional, dependable and reliable service.
JJ was an amazing salesperson to work with as we dealt with a manufacturer's recall. He searched high and low for the exact car to meet my needs. Recommend him and all the other staff who were involved with the sale. Delivered the car to my home which was an amazing service. Totally professional and wonderful to work with!!
They were able to get me in easily for a quick appointment. They rapidly figured out why my tire was slowly leaking - a nail was still in it. I got two new tires before the day was done and dropped off our other car. He even offered a "coronavirus" wipe and an elbow bump! "Seamless" is the best word.
The staff was courteous and immediately available when I arrived. The service was done well, and the car was returned spotless. A loaner car was available. The waiting area is awesome with drinks and snacks available. Very good experience.
LAlo was an awesome salesperson, that only expressed my interests and aimed to to provide us with total satisfaction. he provided us with Honest options with what we were looking for. Lexus gave us a generous deal on the trade in of our vehicle, and even showed concern for us since we were traveling from out of state. They walked with us step by step and Lalo made sure each step was our own and was thorough with each optional vehicle. Definitely a great experience.
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