Excellency always. Have been leasing from Lexus for years and their standards of service have never varied. I have had the same Salesman all this time and have been treated like family always. Highly recommend Jim Hudson to all.
"Try us once, and you'll never forget" is not just a slogan at Jim Hudson Lexus. It's a fact. This dealership provides the best customer service I have ever experienced.
While there was a line of cars waiting to check in for 10:00 am service, when my turn came Danny Chupek handled the process efficiently. Due to the Covid-19 pandemic I preferred to wait outside away from other customers and staff. Danny kindly moved one of his office chairs out to a shady spot for me to sit while I waited. The service was completed and the car washed and I was on my way in about 1-1/2 hours. This was a complementary scheduled service on our L-Certified vehicle so the price was right.
We bought our GX 460 from Ron Best back in November 2019. He was extremely helpful and courteous. It was the most pleasant car buying experience I've ever had. This week, we had our first experience with the Service Department. Ashley Blair set up the appointment for me, and Samuel Mercado was my contact for the service. They were both very organized and helpful, as were all the folks I encountered in the Service Department. I even found a thank you note in my car from my technician, Frank. This was such a nice touch!
My experience involved purchase of a 2020 RX 350. I worked for a week or two with Jade Jones on a decision to buy new or ore owned. I was able to receive information from Mr. Jones and from the JH website. I ultimately decided to purchase a new car but was not pressured in any way throughout the process. The purchase and delivery process were expeditious and featured no surprises. Following the purchase, I received an informative vehicle orientation from Brooke and a follow up call from Mr. Jones. Throughout the process, I was treated like all JH employees were there ...
Great experience. Michael Hamilton (salesman), Brooke Armstrong (customer support) and Sam (Finance) were very cooperative, professional, knowledgeable and pleasant to deal with. The process of purchasing the car met my expectations which all I can ask for. Based on my experience, I would not hesitate to recommend Jim Hudson Lexus, especially Mr. Hamilton, to anyone looking to purchase a new or used Lexus.
Thank you Terry Capers for working so so hard to get me financed. The patience you have and not given up. You are the best
Great service from Danil. He was very courteous and keep me informed of the vehicles progress. I appreciate the excellent customer service he provided! I will ask for him in the future.
Service was done quickly and efficiently. Service Rep Joey Pouge was outstanding. He was very courteous and knowledgeable and kept us informed during the whole process. Thanks!
Danil is very courteous and efficient! He kept me updated on the service progress and made sure everything was completed correctly. I always know Danil will take care of my needs!
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